Frequently Asked Questions

We're here to help! Here are some of the common questions we are usually asked.

|Frequently Asked Questions
Frequently Asked Questions 2017-03-16T21:27:02+00:00
How long does the transfer process take? 2017-05-31T19:54:06+00:00

This varies depending on many factors. Typically, a transfer takes anywhere from 3 days to 2 weeks and depends on how quickly each dealer receives the required paperwork and the length of time to ship the package.

Can you ship a gun directly to my home or place of employment? 2017-05-31T19:51:56+00:00

Firearm sales are regulated by the Federal Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF). According to federal law, firearms cannot be shipped directly to a home or workplace. A firearm may only be shipped to and from a Federally Licensed Firearms dealer (FFL). For additional information please visit the ATF’s website at www.atf.gov.

Will you accept transfers from a private party? 2017-05-31T19:50:51+00:00

Yes, if the owner of the gun provides a copy of their current state issued driver license and signs the paper copy in blue ink. Driver’s license must contain the firearm owner’s physical address. PO boxes are not acceptable. Shipping company must be informed that the package contains a firearm and requires an adult signature for receipt.

What shipping carrier do you use? 2017-05-31T19:50:03+00:00

We prefer to use the USPS, as it is usually much more reasonably priced. Other carriers such as UPS & FedEx insist that firearms be shipped overnight and charge much more for that service.

I want to ship a firearm, what do I need to do? 2017-05-31T19:49:18+00:00

Please follow these steps to ship with X-Ring:

  1. Contact us to begin the process.
  2. Contact the receiving FFL and have them fax or email us a copy of their FFL.
  3. Bring the firearm being shipped to us (Do not seal any packages, we must verify serial #’s).
  4. If this is for handguns, you must stop by in person or call us to schedule an appointment to meet at Honolulu Police Department (Beretania Street) to complete the transfer. After the transfer is completed, we will complete the next steps.
  5. We will seal the package after visually inspecting the contents.
  6. We can package the gun for you if you prefer (with an additional $20 packaging fee).
  7. You are responsible for shipping carrier fees as well as the transfer fee.
I purchased a gun online, what do I need to do now? 2017-05-31T19:46:21+00:00

Please send us an email with the following information:

  1. Make & Model of the gun purchases
  2. Email address or fax number of the shipper
  3. Your name and phone number.
How much do you charge for an FFL transfer? 2017-05-31T19:45:48+00:00

We charge $50 for each firearm transferred.  If you have multiple firearms in one shipment, we charge $50 for the first firearm and $25 for each subsequent firearm(s). For military, we charge a flat-rate of $25.

Are you hiring? 2017-03-16T21:25:50+00:00

We’re always looking for good talent. You can come in at any time and speak with one of our managers or email us a copy of your resume at sales@xringsecurity.com.

How do I request a charitable donation? 2017-03-16T21:22:32+00:00

We love supporting great causes in our local community. We take all charitable donation requests by appointment only. Please email our General Manager, Mae Shiroma, at mae@xringsecurity.com to inquire.

Can I buy an X-Ring Security gift card? 2017-03-16T21:20:38+00:00

Yes!  X-Ring gift cards are a great present for the gun enthusiast. Gift cards are available for purchase in-store. Stop by today!

Is X-Ring a good place for events and parties? 2017-03-16T21:18:05+00:00

Absolutely! Our facility is the perfect venue for your next event. Whether it be for your next holiday party, corporate event, private fundraiser, bachelor/bachelorette party or social get-together X-Ring will help you and your guests celebrate with a bang! Check out our Events page to get the 411.

Do you offer a membership program? 2017-03-16T21:16:00+00:00

Yes. We offer various membership packages to fit your specific shooting needs. Our yearly pay-as-you-go mmembership is only $29.99 per year and $20.00 per hour to shoot. We also offer WEEKDAY and PREMIERE Membership options.  Check out our Memberships page to learn more.

What do you carry in your retail shop? 2017-03-16T21:11:25+00:00

We sell a wide range of firearm brands, from Glock, Sig Sauer, Smith & Wesson, Heckler & Koch, and many more. In addition to firearms, we sell optics & sights, ammunition, self-defense products, and plenty of firearm accessories and supplies.

Do you have an on-site gunsmith? 2017-03-14T15:43:04+00:00

Yes, we offer gunsmithing services for on-site modifications and repairs to a wide range of firearms.

Do you allow outside instructors to teach at X-Ring? 2017-03-14T15:30:35+00:00

No, we do not allow any third party instructors to teach at X-Ring. All of our instructors are vetted and trained by the X-Ring executive team and have years of real-world military and/or law enforcement experience.

Can you draw your weapon from the holster on the range? 2017-03-14T15:29:30+00:00

No.  We currently do not authorize drawing from the holster in the range for public use.  Certain courses and training programs may authorize drawing from the holster during instruction but are prohibited during normal business hours.

How long are the shooting lanes at the range? 2017-03-14T15:27:08+00:00

We are an all-indoor range so the farthest distance we have is 25 yards.

Do you have a dress code? 2017-03-14T15:26:13+00:00

We want all of our guests to dress comfortably, but any clothing that creates a hazard or dangerous distraction or causes offense to other guests and/or staff is strictly prohibited. This includes baggy pants and clothing with offensive writing or images. Closed-toed shoes are required on the shooting range. We reserve the right to refuse business to anyone dressed in a manner deemed inappropriate by the staff.

Can I shoot rifles and shotguns at the range? 2017-03-14T15:24:13+00:00

Yes. We allow you to shoot all rifles up to .308 Winchester and shotguns with slug loads.

Can I use my own ammo? 2017-03-14T15:22:41+00:00

No.  All ammunition used at X-Ring must be purchased at time of use from our showroom.  Ammunition may be taken out of the facility but will not be allowed back in for future use.

Am I allowed to use my own firearm on the range? 2017-03-14T15:20:59+00:00

Yes. You may use your own firearm as long as it is in a safe and working condition. We require that any firearm that is brought into the facility to be visually inspected by staff prior to use on the range.

Can I make a reservation? 2017-09-09T15:26:18+00:00

Yes. Please see our Lane Rentals and Group Rates pages for more details.

What if I have never shot a firearm before? 2017-03-14T15:16:13+00:00

If you’ve never shot before, we require that you take the Firearm Rental Familiarization Course.  This process only takes about 15 to 20 minutes and cost $29.95.

I am from a different state/country. Can I still shoot at X-Ring Security? 2017-03-14T15:12:51+00:00

Yes. All you need is a valid, government-issued photo ID (passport, ID card, Drivers license, etc) in order to use our range.

Do I need my own gun to shoot at the range? 2017-03-14T15:11:46+00:00

No, in fact you are welcome to rent any one of our rental firearms from our fleet which includes various types of handguns, shotguns, and semi-automatic rifles.

What is the age requirement for shooting at the range? 2017-09-20T08:24:35+00:00

Anyone under the age of 18 must be accompanied by a parent or legal guardian at all times. Children from ages 9 to 13 are only permitted to shoot rimfire cartridges (such as .22LR) under parental supervision while at the range.  Youth 13 and up may use both rimfire and centerfire cartridges.  To rent handguns at our facility you must be at least 21 years of age.  Our Youth Authorization Form is available online for you to fill out ahead of time.

Are you open to the public? 2017-03-14T15:03:13+00:00

Yes, we have 9 shooting lanes, 25-yards each.  Our backstop is rated for pistols, rifles (up to .308 Win), and shotguns (slugs).

What is X-Ring Security? 2017-03-14T15:01:42+00:00

Setting a new standard in the firearms industry, X-Ring Security proudly serves our diverse community as Hawaii’s largest gun club and indoor shooting range. Our premiere firearms facility offers 9 state-of-the-art indoor lanes, a fleet of firearm rentals including pistols, rifles, and shotguns, on-site gunsmithing services, an interactive retail store, experienced instructors and specialized training programs, a VIP members-only lounge and boardroom, and event space available for both public and private events.